When purchasing tubers from our farm, you agree to the following policies:

We want you to be happy with your purchase! All tubers are grown here on our farm in Oakville, Washington. Tubers are planted, tended, and harvested by hand. We guarantee that each tuber is true to variety, with at least one viable eye. Of course, we are just two people, and people can make mistakes. If you receive a mislabeled tuber, please document with photos over the growing season, and reach out to us at Southforkflowerfarm@gmail.com. We will work with you to make it right. Any refunds issued will not exceed the cost of the tuber itself. All sales are final.

Photos and descriptions on our website pertain to our specific growing conditions, and our farming practices. There are countless variables to consider when growing dahlias including, but not limited to soil PH, soil conditions, hours of sun per day, watering, fertilizing, insect pressure, other pests, etc. Dahlias are plants, so please manage your expectations. That being said, we do everything we can to ensure that you receive healthy tubers that will reward you tremendously with proper care.

Carts:

Items in your cart are not reserved for purchase. Once you have checked out, and received an order confirmation, only then are those tubers yours. We all know how it goes. Some varieties will be gone in seconds; others will never be gone. What we have is what we have and once they are gone, they are gone. 

SHIPPING:

The dreaded shipping policies. Here’s the deal. We ship via USPS within the United States, only. There is a flat $19.60 shipping charge. This is the cost of a USPS medium flat rate box. If we are able to fit your order in a small flat rate box for $11.20, we will do so and refund you the difference at time of shipping.

We will combine shipping.

 All we ask is that you do your part and email us the order numbers that you would like shipped together. Once an order is placed, we cannot add or subtract items to that order. Please place a new order for any additional items. For combined orders, we will issue refunds at the time of shipping.  

We want your tubers to arrive safely, so orders will ship in April once freezing temperatures are past. We will not ship early regardless of where you live. We will email tracking information as soon as it becomes available, however we are not able to guarantee arrival dates nor are we responsible for damage caused during shipping or lost packages. The good news is that USPS packages are insured, so if something happens, you may file a claim with USPS. Please understand that we are a small farm and cannot refund or replace orders that are lost or damaged in transit.

When you receive your tubers, please open and inspect them immediately. You have 7 days to report an issue upon receipt of your tubers. If there is an issue, please contact us directly via email at southforkflowerfarm@gmail.com, NOT on social media. You are otherwise assuming all liability as soon as tubers leave our farm. We are not responsible for education on specific growing conditions, plant care throughout the growing season, or for the continued health of the plant.

 Dahlia virus:

Apparently, it’s everywhere. Even in places where it looks like it’s not. According to the American Dahlia Society, 87% of healthy looking dahlia plants carry at least one dormant virus. I admit, it’s made me a bit paranoid. In light of this paranoia, everything that looks suspicious is ripped out of the ground and disposed of. We use bleach dip between plants when cutting flowers, plant takedown, and between clumps when propagating. We limit where we purchase stock, and new plants are grown separately from the main beds. We do a lot to keep our soil healthy as we believe it’s the plant’s best defense. Despite best practice, we acknowledge that bugs exist and we can’t stop them all. That’s nature for you.

We do not test for virus, and there are many factors that can impact the visual health of dahlias including plant care and growing conditions. Because of these factors, we will not refund for plants that display symptoms of virus.

 Customer etiquette:

Under no circumstances will we tolerate crappy behavior. Again, we are a small farm. It is only the two of us, so it’s just us you’re talking to. There is no “Manager”.  In our experience, the flower community is an exceptional group of people, so we hope not to have to cancel orders based on poor customer conduct.